Dewa212 is committed to safeguarding the personal information of every player who uses our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you hold over your information.
These highlights summarise our approach — the full policy below governs your rights and our obligations.
Dewa212 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you.
All data transmitted between your device and the Dewa212 platform is protected by 256-bit SSL encryption — the same standard used by major financial institutions.
Identity documents submitted for KYC verification are processed under strict data handling protocols and retained only for the period required by compliance obligations.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request through our 24/7 support team.
Dewa212 collects only the data required to operate the platform, verify identity, process payments, and provide support. We do not build marketing profiles for sale.
We understand the expectations of Malaysian users. Payment data from local providers — including DuitNow, Touch 'n Go eWallet, and FPX — is handled with the same rigour as all other personal data.
This Privacy Policy ("Policy") is published by Dewa212 (referred to herein as "we", "us", "our", or "the Platform"). It describes how Dewa212 collects, processes, stores, shares, and protects personal data belonging to individuals ("you", "the User", "the Player") who access or use any service provided through the Dewa212 platform at dewa212.cam, including online casino games, sports betting, live dealer tables, promotional features, and customer support functions.
This Policy applies to all personal data collected via the Dewa212 website, mobile interface, and any associated communication channels including email and live chat. By registering an account or continuing to use the Dewa212 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
Dewa212 takes data protection seriously. We collect only the personal information that is necessary for the legitimate operation of the platform and for compliance with applicable regulatory obligations. We do not sell, rent, or otherwise commercialise your personal data to third parties.
For the purposes of this Policy, the following terms carry the meanings set out below:
Dewa212 collects personal data through the following channels and in the following categories:
When you create a Dewa212 account, we collect: full legal name, date of birth, residential address, email address, phone number, and chosen username. This information is required to create and manage your account.
To comply with anti-money laundering (AML) regulations and age verification requirements, we collect copies of government-issued identity documents (Malaysian MyKad, passport, or equivalent), proof of address, and in some cases, evidence of source of funds.
We collect records of all financial transactions on your account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., registered e-wallet phone number, bank account last four digits), transaction timestamps, and currency amounts in MYR.
We collect data about how you use the platform: games played, bet amounts, session duration, login timestamps, device type and operating system, IP address, and browser type.
Records of your communications with the Dewa212 support team — including live chat transcripts and email correspondence — are retained for quality assurance and dispute resolution purposes.
Certain technical data is collected automatically when you access the platform, including cookies, session tokens, log files, and device fingerprint information. See Section 9 (Cookies & Tracking) for further details.
Summary of data categories and primary purposes:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, email, phone, address | Account creation & management |
| KYC / Identity | MyKad, passport, selfie | Age & identity verification, AML compliance |
| Financial | Transaction history, payment method ID | Payment processing, fraud prevention |
| Usage & Gameplay | Games played, session logs, IP address | Platform operation, responsible gambling monitoring |
| Communications | Live chat logs, email | Support, dispute resolution |
| Technical | Cookies, device type, browser | Platform functionality, security |
Dewa212 uses personal data for the following purposes:
Dewa212 processes personal data on the following legal bases:
Dewa212 does not sell, rent, or otherwise commercialise your personal data. We share your data only in the following limited and necessary circumstances:
To process your deposits and withdrawals, we share necessary transaction data with the payment service providers you select — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX gateway providers, and the relevant banking institutions (Maybank, CIMB, Public Bank, Hong Leong). These providers operate under their own privacy policies and are not permitted to use your data for purposes beyond the payment transaction.
We use trusted third-party KYC verification services to authenticate identity documents. These providers process personal data solely for the purpose of identity verification and are bound by strict data processing agreements.
Certain gameplay and session data (such as game ID, session token, and bet records) is shared with licensed game studio providers who power games on the Dewa212 platform. This data is used solely for game integrity and support purposes.
Dewa212 may disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by applicable law, court order, or as part of anti-money laundering reporting obligations.
In the event of a merger, acquisition, or sale of all or part of Dewa212's business, personal data may be transferred to the acquiring entity. Users will be notified of any such transfer and the relevant privacy implications.
Dewa212 retains personal data for the period necessary to fulfil the purposes for which it was collected, to comply with regulatory retention obligations, and to resolve disputes or enforce agreements.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.
Dewa212 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While we take all reasonable precautions, no data transmission over the internet or data storage system can be guaranteed to be completely secure. If you have reason to believe that your account has been compromised, please contact our 24/7 support team immediately.
Dewa212 uses cookies and similar tracking technologies to operate the platform, improve the user experience, and maintain security. A cookie is a small text file placed on your device when you visit our website.
You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Dewa212 platform. Strictly necessary cookies cannot be disabled as they are required for core security and session management.
Subject to applicable law, you hold the following rights in relation to your personal data held by Dewa212. To exercise any of these rights, please contact our support team with your registered email address and a description of your request.
Request a copy of the personal data Dewa212 holds about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention obligations.
Request that we limit how we use your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to processing based on legitimate interests, including profiling.
Withdraw consent for marketing communications or other consent-based processing at any time.
Lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been violated.
Dewa212 will acknowledge all rights requests within 5 business days and aim to resolve them within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days with appropriate notice.
The Dewa212 platform is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from individuals under this age. All account registrations require age verification as part of the KYC process.
If Dewa212 identifies or has reason to believe that personal data has been collected from a person under the age of 21, that account will be immediately closed, all personal data associated with the account will be securely deleted, and any funds in the account will be processed in accordance with our Terms & Conditions.
Dewa212 operates under an international gaming licence and may process or store personal data on servers located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, Dewa212 ensures that adequate safeguards are in place — including data processing agreements incorporating appropriate contractual clauses — to protect your personal data in accordance with the standards described in this Policy.
KYC document processing may involve verified third-party identity verification services operating in compliant jurisdictions. All such providers are bound by binding contractual obligations requiring them to maintain data protection standards equivalent to those described herein.
The Dewa212 platform may reference or integrate third-party services, including licensed game studio software, payment processing infrastructure, and analytics tools. Each third-party provider operates under its own privacy policy and data handling practices.
Dewa212 is not responsible for the privacy practices of third-party providers. We select third-party partners carefully and require all providers who process personal data on our behalf to enter into binding data processing agreements that mandate compliance with applicable data protection standards.
The Dewa212 platform does not contain links to external websites for commercial purposes. Any third-party payment method names referenced on this platform (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, or FPX) are referenced solely in the context of supported payment functionality and are the intellectual property of their respective owners.
Dewa212 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The date of the most recent revision is always displayed at the top of this page.
Where changes are material — that is, where they significantly affect your rights or how we handle your personal data — Dewa212 will notify registered users via a prominent notice on the platform or by email to your registered address, providing a reasonable period to review the changes before they take effect.
Your continued use of the Dewa212 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement and acceptance of the updated Policy. If you do not agree with a revised Policy, you should discontinue your use of the platform and may close your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Dewa212, please contact us through the following channels:
When submitting a data rights request, please include your registered username, registered email address, and a clear description of your request. Do not include your password or full payment credentials in any communication.
For full details of your rights as a Dewa212 player, please also refer to our Terms & Conditions and Responsible Gambling pages.
Our 24/7 support team can walk you through any aspect of this Policy — your data rights, how to make a deletion request, or anything else on your mind.